Project2Pro
Terms of Service
Our website, marketplace, accounts, and subscriptions.
Effective date: October 27, 2026
Operator and agreement
Project2Pro is operated by Nikki Holloway, an individual based in Arkansas, United States (“Project2Pro,” “we,” “us,” or “our”). These Terms govern the website and marketplace. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service. The Privacy Policy explains how we handle information.
Accounts and eligibility
You must be at least 18, legally able to enter agreements, and authorized to act for any business you represent. Provide accurate information, keep credentials secure, and promptly report unauthorized use. You are responsible for activity you authorize. Do not impersonate others, evade access controls, submit fraudulent information, misuse private information, harass users, interfere with the service, or upload unlawful content or material you have no right to share.
Independent marketplace
Project2Pro connects homeowners with independent professionals and supports professional opportunities through Find Work and Hire Help. Project2Pro does not perform the work, employ marketplace professionals, arrange or collect payments for work between users, or become a party to their work agreements. We do not guarantee work, earnings, suitability, or project completion. Users are responsible for their work agreements, permits, licensing, insurance, taxes, worker classification, safety, and payment arrangements.
Projects, proposals, and credentials
Homeowners choose whom to contact or select. A bid is a proposal or estimate; selection in the app does not itself create the final work agreement or authorize payment. Agree separately on scope, price, timing, and other work terms. Professional information and insurance documents may be supplied by the professional and may not be independently verified. Submitted insurance documentation is not proof of current coverage. Project2Pro does not conduct background checks at launch. Independently check credentials, references, coverage, suitability, and work terms.
Plans and prices
Homeowner accounts and homeowner project posting are free. Pro is $29 USD per month and includes eligible homeowner bidding and work-opportunity responses. Pro Plus is $59 USD per month and includes Pro features plus unlimited Hire Help opportunity postings. There is no separate charge for each bid or response. Access requires an active eligible membership and follows the rules for each opportunity. Purchasing a plan does not reopen closed bidding.
Founding 30 promotion
The first 30 qualifying professional subscriptions under the Founding 30 offer receive one 30-day trial. A payment method is required through Stripe Checkout. Unless canceled before the trial ends, the selected plan renews automatically at $29 per month for Pro or $59 per month for Pro Plus, plus any applicable tax disclosed at Checkout. The offer is for eligible initial professional subscriptions, is not a general free trial, and cannot be repeatedly claimed by canceling or creating another account. If a position is unavailable, the regular price is due when Checkout is completed. Availability and applicable terms are shown before confirmation.
Recurring billing and cancellation
By confirming a subscription in Stripe Checkout, you authorize recurring charges at the disclosed price and interval until canceled. Membership fees do not pay for work performed between users. Manage payment methods, view invoices, and cancel through the Billing Portal linked from the app’s Billing page. Cancellation takes effect at the end of the current trial or paid billing period shown in the Portal. Cancel before the trial ends to avoid the first monthly charge. Eligible access continues through that period unless suspended for a separate safety, security, or Terms violation. Contact support@project2proco.com if you cannot access cancellation.
Payments, refunds, and plan changes
Keep payment details current. Failed or disputed payments may lead to retries, suspension, or loss of paid features; no specific grace period is promised. Fees for a started paid period are generally non-refundable and are not automatically prorated on cancellation, except as required by law, expressly stated at purchase, or approved to correct a billing error. Contact support about billing concerns. Any applicable tax is disclosed at Checkout. Plan changes are available only where expressly offered, with timing and charges disclosed. Material price or billing changes will be communicated to affected subscribers before they apply and as required by law. Nothing here limits mandatory consumer rights.
Content and safety
You retain rights you have in content and give Project2Pro nonexclusive permission to host, store, process, and display it as needed to operate the service and the visibility you choose. Do not share private information without permission or infringe others’ rights. We may review, restrict, or remove content and restrict accounts to address abuse, security risks, law, or Terms violations. Use reporting and support tools for concerns; contact emergency services for immediate danger.
Service changes and account closure
We may update, interrupt, or discontinue features and suspend access for security, unlawful conduct, abuse, nonpayment, or Terms violations. Request account deactivation through Settings & Support. Deactivation does not itself cancel a Stripe subscription; cancel through the Billing Portal or contact support. Necessary financial, safety, security, or legal records may be retained under the Privacy Policy. We honor applicable notice, refund, and other mandatory legal obligations.
Disclaimers and liability
To the extent permitted by law, the service is provided “as is” and “as available,” without warranties of uninterrupted availability, suitability, or the accuracy of user-supplied information. Evaluate other users and the risks of work agreements independently. To the extent permitted by law, Project2Pro is not liable for indirect or consequential losses, lost profits, or losses from agreements or work between users. Our aggregate liability arising from the service is limited to the greater of $100 USD or membership fees you paid to Project2Pro in the 12 months before the claim. These limits do not apply where prohibited by law or to rights or liability that cannot lawfully be limited.
Law, disputes, and updates
Arkansas law governs these Terms except where mandatory law gives you other rights. Disputes may be brought in a court with lawful jurisdiction. These Terms do not impose mandatory arbitration or waive non-waivable consumer rights. Contact nikki@project2proco.com to raise legal concerns or seek informal resolution. Updates will carry an effective date and notice when required by law. Material changes affecting an existing paid subscription will be communicated before they apply.
Contact
Customer support and billing: support@project2proco.com. Legal and privacy: nikki@project2proco.com. Automated messages from noreply@auth.project2proco.com are sending only; replies to that address are not a support channel.
Your project. The right pro. Your pick.